WSQ Customer Engagement To Close Sales
This course is designed to help sales professionals enhance their skills in managing customer accounts and driving sales performance effectively.
This course is designed to help sales professionals enhance their skills in managing customer accounts and driving sales performance effectively.
This beginner to intermediate sales and account management course is for any salesperson looking to get better at managing client accounts and growing their sales.
Learners will learn how to look after different clients, make plans that suit each one, and use customer feedback to get better. They'll also use new tech to keep track of customer information and strengthen relationships.
The course gives practical tips for dealing with customers and making sure they're happy. This way, salespeople can help their companies succeed and become more important in their jobs.
At the end of the course, learners will be able to:
1. Develop an action plan that caters to the distinct needs and operating environments of various customer accounts
2. Develop a customer service plan that cater to the different needs of the clients with the suitability of the product and service solutions
3. Devise product and service solutions that meet current and future customer needs based on product sales cycles, client profiles and product performance trends
4. Determine existing and potential customer needs and expectations, leveraging precise feedback mechanisms and customization strategies
5. Implement processes to measure and manage customer satisfaction in line with the organization’s approach to customer service performance indicators
6. Adjust proposed solutions and sales messages to suit various customer’s business needs
7. Develop strategies to manage and deepen relationships with existing customers
8. Examine sales performance data and trends to oversee and enhance the sales performance of customer accounts
9. Examine account management activities to assess their business impact
At least 75% attendance
Take and pass all assessments
Choose the right pricing plan based on your eligibility:
| SME-Sponsored, Singaporean/Singapore PRs | All Other Profiles | |
|---|---|---|
| Course Fee | $950 | $950 |
| Less: WSQ Grants | -$665 (70% Funding) | -$0 (No Funding) |
| Total Fee Payable (Paynow to UEN: 201438045H) |
$285.00 | $950.00 |
| Singaporean (40 years old & above) |
Singaporean (21–39 years old) / Singapore PRs |
All Other Profiles | |
|---|---|---|---|
| Course Fee | $950 | $950 | $950 |
| Less: WSQ Grants | -$665 (70% Funding) | -$475 (50% Funding) | -$0 (No Funding) |
| Total Fee Payable (Paynow to UEN: 201438045H) |
$285.00 | $475.00 | $950.00 |