WSQ Strategic Digital Marketing

WSQ Personality Profiling for Communication and Leadership

Unlock the power of personality profiling to become a more effective leader and communicator! This course equips you with DISC-based insights and actionable strategies to enhance team dynamics, drive performance, and elevate customer relationships—transforming the way you lead and influence!

Course Overview

In the current business environment, where adaptability and effective communication stand as pillars of organizational success, professionals across the board are recognizing the urgency to enhance their leadership capabilities and team dynamics.

The quest to align leadership strategies with ever-shifting organizational objectives and the imperative to foster a customer-centric approach underline the critical areas where many find room for improvement. This realization has given rise to the demand for a training solution that marries the principles of behavioural understanding with actionable leadership strategies, a need that the course "Mastering Communication and Leadership with Personality Profiling" is designed to fulfill.

The cornerstone of this training is the DISC personality assessment tool, an invaluable resource for understanding diverse behavioural styles. This foundational knowledge empowers professionals to refine their approach to leadership, ensuring it resonates more effectively with their teams and aligns with the broader vision and goals of their organization.

Targeted at professionals eager to elevate their leadership and communication prowess, this course offers a transformative journey. It aims to equip learners with a deep understanding of behavioural dynamics and practical strategies to apply this knowledge effectively in their leadership roles.

By the end of the training, learners are expected to emerge as more adaptive leaders, capable of driving their teams toward enhanced performance, fostering stronger customer relationships, and leading their organizations toward greater success.

Learning Outcomes

At the end of the course, learners will be able to:

Evaluate Leadership Frameworks for the Achievement of Organizational Goals

1. Analyze and assess different leadership models to determine their effectiveness in driving organizational success and aligning with business objectives.

Enhance Service Excellence with Customer-Centric Strategies

2. Develop and implement service excellence strategies that prioritize customer needs, fostering stronger relationships and delivering exceptional experiences.

Evaluate Team Performance on Service Excellence for Improvement

3. Assess team effectiveness in delivering service excellence, identify areas for improvement, and apply actionable strategies to enhance overall team performance.

Course Requirements

Course Pre-requisites
  • Aged 21 years old and above
  • Minimum 1 GCE ‘O’ level credit
  • Employability Skills System (ESS) Workplace Literacy and Numeracy Level (WPLN) Level 4
Course Completion Criteria

At least 75% attendance

Take and pass all assessments

Course Fees

Choose the right pricing plan based on your eligibility:

Employer-Sponsored Trainees


SME-Sponsored, Singaporean/Singapore PRs All Other Profiles
Course Fee $900 $900
Less: WSQ Grants -$630 (70% Funding) -$0 (No Funding)
Total Fee Payable
(Paynow to UEN: 201438045H)
$270.00 $900.00

Self-Sponsored Trainees


Singaporean
(40 years old & above)
Singaporean
(21–39 years old) / Singapore PRs
All Other Profiles
Course Fee $900 $900 $900
Less: WSQ Grants -$630 (70% Funding) -$450 (50% Funding) -$0 (No Funding)
Total Fee Payable
(Paynow to UEN: 201438045H)
$270.00 $450 $900.00